Knowledge Base

Smart IPTV app issues

I get "Server (URL) connection timeout", "Check playlist URL" or "No playlist uploaded" messages, when starting the app, while my playlist URL that works on my computer, other devices and apps.

Try example test list http://siptv.app/lists/example.m3u (external URL) first, then then check your playlist for errors. Make sure your URL is a direct link, not a redirect and that it is currently online. You can also try downloading your playlist file by putting the playlist URL in the internet browser address field and use it as a static playlist at My list page.

In case of Check playlist URL you can try turning off your TV/device from power cord for ~1 minute to clear device cache. Also try long pressing "0" or "CH", or long mouse click "Reload" button to force reload of playlist URL (disable app cache).

Additionally, try reducing your playlist size by removing channels/movies (especially if you have LM series LG TV with limited memory). If your playlist doesn't appear on TV or disappears after restart, try checking Save online box, when uploading the playlist. You can also try resetting Smart HUB or turn your TV off and on to clear the TV cache if you have Samsung TV.

TVs have limited memory available for app storage, so if your playlist is too big (~5 Mb), it will fail to save in TV's memory.

Why do I get "Stream failed", "Cannot connect", "Buffering..." messages with my playlist that works on my computer and other devices?

Try example test list http://siptv.app/lists/example.m3u first, then make sure all your stream links work (not dead) and codecs are supported by your TV. Every TV make and model are totally different and may or may not support specific stream formats

Last Updated: 19/05/2019 08:26

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